How to obtain a REDCap Login

For USC Faculty/Students/Staff/Residents and Fellows

Log in using your USC username and password (aka Net ID). The username is the part before the '@' in your @usc.edu email address (username@usc.edu). USC usernames do not use @med.usc.edu.

Please verify that you are able to login to iStar (https://istar.usc.edu) with your USC Net ID prior to attempting to login to REDCap. If you can login to iStar, you can now login to REDcap.

If you have a USC Net ID and cannot login to iStar, please email your USC Net ID (not numeric) to support@sc-ctsi.org and request to be added to the REDCap inclusion group. Once you receive notification that you have been added to the inclusion group, you should be able to login to REDCap.

Errors or Problems:

• Don't know your USC username and login? Visit the USC Firstlogin form
• Forgot your USC password? Call ITS Customer Support at 213-740-5555
• If you are a USC resident physician and have an email address ending in usc.edu, Email us at support@sc-ctsi.org, and include your full name and USC username

If you are still having issues, email us at support@sc-ctsi.org

CHLA Staff Only

CHLA faculty, residents, fellows and postdocs should already have a USC Net ID. If not, please work with your USC department contact.

If you previously logged in using a Social Provider (Facebook, twitter, etc.) you will now need to use an existing USC Net ID (aka iVIP account) or obtain a new USC Net ID (aka iVIP account) to login to REDcap. Check if you have a USC NetID using this form.

CHLA Researchers who have a USC NetID
Please verify that you are able to login to iStar (https://istar.usc.edu) with your USC Net ID prior to attempting to login to REDCap. If you can login to iStar, you can now login to REDcap.

If you have a USC Net ID and cannot login to iStar, please email your USC Net ID (not numeric) to support@sc-ctsi.org and request to be added to the REDCap inclusion group. Once you receive notification that you have been added to the inclusion group, you should be able to login to REDCap.

CHLA Researchers who DO NOT have a USC NetID

1. You will need to obtain a USC Net ID (aka iVIP account). Simply complete this form (choose email as the requested service on the form) and forward to Warren Gabrillo wgabrillo@chla.usc.edu who will facilitate CHLA sponsor sign off and submission to the IVIP desk.
2. Once you receive your 10-digit iVIP ID (USC ID), please activate your USC Net ID using this form.
   
3. Please email your USC Net ID to support@sc-ctsi.org and request to be added to the REDCap inclusion group.
4. Once you receive notification that you have been added to the inclusion group, you will now be able to login in to REDCap.

If you are still having issues, email us at support@sc-ctsi.org

Some users accessing REDCap from the CHLA network have reported issues of them getting logged out often. If you are experiencing this issue, please contact the CHLA Service Desk and request the Brave web browser.

For Non-USC and Non-CHLA Users

Non-USC and Non-CHLA Users must obtain a USC Net ID (aka iVIP Account) and password. The process for obtaining this account is outlined in the two scenarios below.

Non-USC and Non-CHLA Users working on a USC Study

1. Please complete this form.
2. Please ask the USC study PI to then forward the form to their Home Department Coordinator or Department Chair for sponsor sign-off.
   
3. Email the completed form to ksomivip-l@usc.edu for iVIP account creation.
   
4. Once you receive your 10-digit iVIP ID (USC ID), please active your USC NetID here
   
5. Please email your USC Net ID (not the 10 digit numeric ID) to support@sc-ctsi.org and request to be added to the REDCap inclusion group.
   
6. Once you receive notification that you have been added to the inclusion group, you will now be able to login into REDCap for the first time.

Non-USC and Non-CHLA working on a CHLA Study

1. Please complete this form.
2. Please ask the CHLA study PI or CHLA collaborator to then forward the form to Warren Gabrillo – wgabrillo@chla.usc.edu who will facilitate CHLA sponsor sign off.
   
3. Your CHLA sponsor, Warren Gabrillo, will forward the form to USC for processing.
   
4. Once you receive your 10-digit iVIP ID (USC ID), please active your USC NetID using this form
   
5. Please email your USC Net ID (not the 10 digit numeric ID) to support@sc-ctsi.org and request to be added to the REDCap inclusion group.
6. Once you receive notification that you have been added to the inclusion group, you will now be able to login in to REDCap for the first time.

If you are still having issues, email us at support@sc-ctsi.org

Some users accessing REDCap from the CHLA network have reported issues of them getting logged out often. If you are experiencing this issue, please contact the CHLA Service Desk and request the Brave web browser.