Success Liaison Research Specialist


Los Angeles, CA - Health Sciences Campus
Full time
job requisition id REQ20132603

The Southern California Clinical and Translational Science Institute (SC CTSI) is committed to ensuring safe, efficient, and high-quality research to improve health. The Success Liaison is a new position dedicated to ensuring that all studies funded by the institute meet this commitment. In close collaboration with study teams and CTSI leaders, the position will provide the following:

1) Study Approval Management: ensure efficient approval processes before studies begin

2) Study Success Facilitation: track study progress and help address any barriers

3) Analysis and Reporting: collect, manage, and report on outcomes following study completion.

The resulting program will support successful study completion, a more efficient workforce, reduced administrative burdens and improved integration throughout our institute.

Key Responsibilities

Study Approval Management (30%)

  • Manage the process for administrative interactions with NIH from initiation to final approval, e.g., Human Subject Prior Approval requests, Human Subjects System submissions, and submissions of other documents and follow up inquiries
  • Serve as a liaison between CTSI-funded studies (10-15 per year) and approving bodies, including CTSI leaders and NIH program officers.
  • Identify areas of opportunity for streamlining processes, implement changes, and assess the impact on the overall process.
  • Collaborate with all parties to ensure timely and high-quality submissions, including research teams at USC and CHLA, SC CTSI faculty and staff, and NIH program staff.
  • Develop a handbook with standard operating procedures and materials for study submissions, including workflows, templates and submission processes. Implement and maintain the handbook with regular updates to clarify steps or to capture evolving processes.
  • Train personnel involved in those processes to build capacity for high-quality study submissions

Study Success Facilitation (20%)

  • For the same studies, facilitate study conduct by coordinating Quality by Design (QbD) Launch Studios, where experts in study design and logistics help refine study protocols to minimize risks to safety and study quality
  • Monitor study progress with monthly Project Management check-ins and issue resolution where needed.
  • Connect researchers with relevant SC CTSI resources as needed
  • Survey researchers regularly following study closure to gather outcome information, including publications and grants.

Analysis and Reporting (20%)

  • Track performance and outcome metrics; streamline data collection.
  • Maintain databases; resolve missing data.
  • Create and share reports upon request for continuous quality improvement purposes.
  • Analyze data to uncover trends in scientific productivity, including barriers and facilitators.
  • Recommend programming changes to improve outcomes.

Other (10%)

  • Serve as the SC CTSI representative in CTSA QA/QC group
  • Serve as the primary contact for all NIH human subject inquiries and requests
  • Participate in bidirectional exchange with other CTSA hubs in quarterly network meetings and outside of these meetings as needed. Actively monitor discussion boards and newsletters to stay abreast of changes in the NIH systems or processes.
  • Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time


  • At least 3 years of research administration experience
  • Knowledge of human subject protection laws
  • Familiarity with clinical research, different types of study designs, and levels of risk
  • Experience in training and process improvement, ideally within an academic research environment
  • Experience creating and managing databases
  • Familiarity with publication and grant databases such as PubMed and NIH Reporter


  • Superb organization
  • Attention to detail
  • Clear written communication
  • Project management
  • Microsoft Excel, Tableau, SPSS or other analysis software
  • REDCap

The hourly salary range for this position is $29.04/hr - $37.62/hr. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Field of Expertise: Directly related professional experience in program specialization, e.g., counseling or teaching.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at Inquiries will be treated as confidential to the extent permitted by law.

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NIH Funding Acknowledgment: Important - All publications resulting from the utilization of SC CTSI resources are required to credit the SC CTSI grant by including the NIH funding acknowledgment and must comply with the NIH Public Access Policy.